At Co-op Pay, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services. By using Co-op Pay, you agree to the terms of this policy and consent to the practices described herein.

Information We Collect

Co-op Pay collects information necessary to provide and enhance its services. This includes personal details such as your name, contact information, and details about your co-operative society, provided during registration or use of the platform. Additionally, technical data, such as your IP address, browser type, and usage patterns, may be collected to ensure a secure and seamless experience.

How We Use Your Information

The information collected is used to deliver and manage Co-op Pay’s services effectively. This includes verifying your identity, facilitating compliance processes, and ensuring smooth financial transactions. Co-op Pay also uses your data to improve platform performance, communicate updates, and notify you of new services or features. Protecting against fraud, unauthorized access, and illegal activities is another critical use of the information we collect.

Data Sharing

Co-op Pay does not sell or rent your information to third parties. However, we may share data with trusted partners or service providers who assist us in delivering our services, such as payment processors or compliance support teams. Data sharing is limited to what is strictly necessary, and these parties are required to handle your information in compliance with this privacy policy.

Data Security

Co-op Pay prioritizes the security of your data and employs industry-standard measures to protect it from unauthorized access, loss, or misuse. While we work diligently to safeguard your information, no system can guarantee complete security, and users are encouraged to take appropriate precautions to protect their accounts.

Your Rights

As a user, you have the right to access, correct, or delete your personal information stored on Co-op Pay. You can also manage your privacy preferences, including opting out of certain communications. Requests to exercise these rights can be submitted through our contact channels, and we will respond promptly.

Cookies and Tracking Technologies

Co-op Pay may use cookies and similar technologies to enhance your user experience. These technologies help us understand how you interact with the platform, allowing us to personalize your experience and improve functionality. You can manage your cookie preferences through your browser settings.

Changes to This Policy

Co-op Pay reserves the right to update this Privacy Policy as needed to reflect changes in our practices or applicable laws. Any significant updates will be communicated to users, and continued use of the platform after such updates constitutes acceptance of the revised policy.

Contact Information

If you have questions or concerns about this Privacy Policy or the handling of your information, please contact us at info@coops.africa or through our registered address.

By using Co-op Pay, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined.